Michael Douglas

Head of Resilience & Continuity Operations, RBS, 
A man smiles at the camera

Throughout his 20 year career, Michael Douglas has worked across a wide range of functions within the financial sector, including customer contact, risk, security, and resilience. This broad experience culminates in Michael’s current role, as Head of Resilience and Continuity Operations at RBS.

Michael oversees the delivery of Resilience and Business Continuity solutions and assurance across all aspects of RBS, including Technology, Property, Supply Chain and People. His team are also responsible for the partnerships and engagement with customer facing franchises and various support and control functions in the bank. Furthermore, the team are involved with local charities in Edinburgh with resilience, business continuity planning and general business leadership activities.

In joining the leadership team of the Prince’s Business Emergency Resilience Group, Michael hopes to apply his knowledge, experience, and skill set to develop resilient businesses, operations, and infrastructure across the country, and give back to the community. He also believes this is a great opportunity to share, and to learn from, cross-industry best practice, in order to benefit all members and the wider population.